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NEW QUESTION # 129
A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.
What is the most likely cause of this issue?
- A. NO recommendation exist for this Community.
- B. Members do NOT have permissions to see recommendations in the Community.
- C. Recommendation is NOT enabled for the community.
- D. The page changes with the recommendation component have NOT been published.
Answer: D
NEW QUESTION # 130
A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members.
What is the likely cause of this issue?
Select one or more of the following:
- A. The recommendation carousel component needs published to be enabled for the Community
- B. Recommendations need to be created for each member
- C. Members need to have read access to the recommendations object
- D. Page changes with the recommendations carousel need to be published
Answer: B
NEW QUESTION # 131
Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
- A. Leverage private groups and record sharing for access control.
- B. Leverage Opportunity feed and group record layout for access control.
- C. Leverage Opportunity feed and manual shares for access control.
- D. Leverage unlisted groups and record sharing for access control.
Answer: C
NEW QUESTION # 132
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Usethe Case object with compact layout, return five records, and use the 'My Cases' list view
- B. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- C. Use the Case object with full layout, return five records, and use the 'My Cases' list view
- D. Use the 'My Cases' list view with compact layout, return five records, and disable public access
Answer: B
NEW QUESTION # 133
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enablemultilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A. Community Builder
- B. Force.com Sites
- C. Community Settings
- D. Site.com Studio
Answer: A
NEW QUESTION # 134
Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers
- A. Related Topics List
- B. Search Results
- C. Feed Publisher
- D. Home Page Tabs
- E. Headline
Answer: A,B,C
NEW QUESTION # 135
Universal Containers wants its Community users to have the ability to log in using Facebook and Google.
Which set of features should the Administrator use to achieve this goal?
Select one or more of the following:
- A. Single Sign-on and AppExchange
- B. Auth Provider and Flow
- C. Auth Provider and Registration Handler
- D. Custom Lightning Component and Apex Class
Answer: C
NEW QUESTION # 136
Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
Ability to supportthe addition of 50 new partners every month.
Ability to pass leads to the partners.
Continue to have access to the leads after transfer to a partner.
Access to the Opportunity when the partner converts the lead.
Leads should be visible to only the partnerwho is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?
- A. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
- B. Allow partner users to manually share the Leads and Opportunities with internal users.
- C. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.
- D. Create Lead and OpportunitySharing Rules that share those records to a public group of partner users.
Answer: A
NEW QUESTION # 137
Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?
Select one or more of the following:
- A. Create a partner profile for the company
- B. Create the account and enable it as a partner account
- C. Allow partner users to self-register and gain access
- D. Add partner contacts to the Community as members
Answer: A
NEW QUESTION # 138
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:
- A. Guest Access to the Support API
- B. Web-to-case
- C. Email templates
- D. Question-to-case
Answer: A,B
NEW QUESTION # 139
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:
- A. Delete existing Topics and assign Articles to newly created Topics
- B. Merge similar Topics in Content Management WorkspaceB . Keep existing Topics and reassign Articles to newly created Topics
- C. Mark old Topics as Inactive and assign Articles to the new Active Topics
Answer: B
NEW QUESTION # 140
Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed.
* Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?
- A. Napili Template
- B. Aloha Template
- C. Salesforce Tabs + Visualforce Template
- D. Kokua Template
Answer: C
NEW QUESTION # 141
Universal Containers needs a Community for distributors who manage their sales with the following requirements: * Each distributor has multiple users. * Users within the same distributor should be able to talk with each other. * Users should NOT be able to talk with users from other distributors. * The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?
- A. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private
- B. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private
- C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users
- D. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility
Answer: C
NEW QUESTION # 142
Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.
Which standard functionality should be used to accomplish this task?
- A. Update the Default Website Link property inside Property Editor to the company's website.
- B. Upload an HTML header in Community Management with Javascript that contains a link to the external website.
- C. Create a Navigation menu item inside Community Builder with External URL type.
- D. Create a rich text field inside the Navigation object and include the website URL as an href link.
Answer: C
NEW QUESTION # 143
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Update the setting to Public Visibility for all Community pages
- B. Enable "Give access to public API requests on Chatter"
- C. Update the setting to "Allow access without login"
- D. Enable the "Public can access the community" checkbox
Answer: D
NEW QUESTION # 144
Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS
- A. Koa
- B. Kokua
- C. Aloha
- D. Visualforce + Tabs
- E. Napili
Answer: A,B,C,E
NEW QUESTION # 145
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:
- A. Use the Data Import Wizard to create users from contacts
- B. Use the Salesforce Community user API to create users from contacts
- C. Enable Person Accounts and set the accounts as Community users
- D. Use data loader to export contacts and insert as Community users
Answer: C
NEW QUESTION # 146
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