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CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

A) The technician should inform the customer about replacement options for an increased cost
B) The technician should provide the customer with the appropriate SLA
C) The technician should be dressed in appropriate business casual attire
D) The technician should project confidence and maintain a positive attitude

2. A technician needs to increase the security level on a laptop that will be used during a conference outside the country. Which of the following should the technician configure?

A) Content filtering
B) Restricted login times
C) A screen lock
D) Disk encryption

3. An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?

A) Support from the computer's manufacturer is expiring
B) The built-in security software is being removed from the next OS version
C) The OS will be considered end of life
D) A new version of the OS will be released soon

4. A user recently installed an application that accesses a database from a local server. When launching the application, it does not populate any information. Which of the following command-line tools is the best to troubleshoot the issue?

A) curl
B) netstat
C) ipconfig
D) nslookup

5. Why would a network engineering team provide a help desk technician with IP addresses for a wired network segment?

A) Only specific DNS servers are allowed outbound.
B) NAC servers only allow security updates to be installed.
C) DHCP is not enabled for this subnet.
D) The network allow list is set to a specific address.

Solutions: