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WGU Operations Management (C215, VDC2) Sample Questions:

1. When is capacity measurement at the best operating level?

A) When the total cost is minimized
B) When the average unit cost is minimized
C) At the minimum point of the cost curve
D) At maximum capacity

2. What is the common theme in total quality management (TQM) across all functions in an organization?

A) To satisfy customer needs
B) To enhance management software
C) To reward people rather than teams
D) To ensure profit from product changes

3. What are two product system differences between the push and pull processes?
Choose 2 answers

A) Push moves the product forward in anticipation for demand.
B) Pull eliminates excessive inventory.
C) Pull initiates quality control.
D) Push lowers cost due to overproduction.
E) Pull develops additional products.
F) Push enhances employee relations.

4. Which two factors affect a service location decision? Choose 2 answers

A) Warehouse storage
B) Proximity to customers
C) Quality-of-life issues
D) Closeness to manufacturing facilities

5. Which element is part of a financial plan?

A) Compensation planning
B) Product pricing
C) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
D) Budget projections

Solutions: