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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Forecasting and Project Management20%- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
Process Design and Analysis20%- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
Capacity Planning and Facility Layout15%- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
Supply Chain and Inventory Management20%- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
Quality Management Methods25%- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality

WGU Operations Management (C215, VDC2) Sample Questions:

Which instrument would use an allocation process for space requirements in an industry scenario?

  • A. Relationship chart (REL)
  • B. Block plan
  • C. Rectilinear distance
  • D. From-to matrix
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

What is a key factor of a location analysis for a service company?

  • A. Relations with community
  • B. Effective capacity
  • C. Best operation level
  • D. Proximity to customers
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

  • A. Actual output / standard output
  • B. Output / input
  • C. Throughput time / value-added time
  • D. Time a resource is used / time a resource is available
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers

  • A. Their advertising costs
  • B. Their influence and leverage over suppliers
  • C. Their control over internal operations
  • D. Their influence over future legislation and regulations
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

Which quality control tool should be used to monitor the current status or end result of a process?

  • A. Checklist
  • B. Scatter diagram
  • C. Flowchart
  • D. Control chart
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

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