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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Operations and Quality Management- Quality Management
  • 1. Customer satisfaction
  • 2. Continuous improvement
  • 3. Total Quality Management
  • 4. Quality control tools
- Operations Management
  • 1. Process improvement
  • 2. Value chain management
  • 3. Supply chain concepts
  • 4. Resource management
Human Resource Management- Motivation and Behavior
  • 1. Organizational behavior
  • 2. Employee engagement
  • 3. Motivation theories
  • 4. Workplace diversity
- Workforce Management
  • 1. Recruitment and selection
  • 2. Employee retention
  • 3. Performance management
  • 4. Training and development
Organizational Structure and Design- Organizational Models
  • 1. Functional structures
  • 2. Network organizations
  • 3. Divisional structures
  • 4. Matrix organizations
- Organizational Fundamentals
  • 1. Centralization and decentralization
  • 2. Organizational hierarchy
  • 3. Departmentalization
  • 4. Span of control
Leadership and Management- Leadership Concepts
  • 1. Leadership theories
  • 2. Managerial roles
  • 3. Decision-making processes
  • 4. Leadership styles
- Communication and Teamwork
  • 1. Conflict management
  • 2. Team development
  • 3. Collaboration techniques
  • 4. Organizational communication
Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Mission statements
  • 2. Organizational goals
  • 3. Strategic vision
- Strategic Planning Process
  • 1. Strategy implementation
  • 2. Strategy formulation
  • 3. SWOT analysis
  • 4. Environmental analysis
Business Ethics and Corporate Responsibility- Corporate Responsibility
  • 1. Corporate social responsibility
  • 2. Stakeholder management
  • 3. Sustainability considerations
- Ethical Management
  • 1. Business ethics
  • 2. Compliance programs
  • 3. Ethical decision making

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

At a university, older tenured faculty cannot be terminated regardless of their competence. This has caused conflict with younger, nontenured faculty. What is the source of conflict between older and younger faculty members? Choose 1 answer

  • A. Communication
  • B. Structure
  • C. Differing ideals
  • D. Personal variables
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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What is the most common way for entrepreneurs to finance a start-up business? Choose 1 answer

  • A. Personal funds
  • B. Initial public offering
  • C. Venture capital
  • D. SBA loan
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which competitive force is reduced by the barriers provided by government policies, capital requirements, brand identification, and cost disadvantages? Choose 1 answer

  • A. Threat of supplier power
  • B. Threat of substitutes
  • C. Threat of new entrants
  • D. Threat of customer power
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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In which situation does religious preference inappropriately affect decision making? Choose 1 answer

  • A. An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.
  • B. A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.
  • C. A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.
  • D. A manager refuses to participate in an event that conflicts with the manager's personal religious beliefs.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

  • A. Division of labor
  • B. Teamwork
  • C. Segmentation
  • D. Integration
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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