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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with multiple Child and different Card States
B) Parent FlexCard with multiple Child and Card Actions
C) Parent FlexCard with single Child and multiple Card States
D) Parent FlexCard with single Child and Card Actions

2. A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers

A) The FlexCard Designer
B) Newport Design System used in FlexCards
C) The FlexCard Wizard
D) Lightning web components used in FlexCards

3. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Single OmniStudio Action that invokes separate Omniscripts
B) Specific FlexCards with Actions for each type of Contact
C) Single FlexCard with an Action to invoke an OmniScript
D) Multiple OmniStudio Actions that invoke separate OmniScripts

4. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Use Conditional Views on steps for each department
B) Add a Done action that redirects to the support console
C) Set Enable Cancel in Setup
D) Enable the Save for Later feature

5. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A) DataRaptor Turbo
B) DataRaptor Extract
C) DataRaptor Load
D) DataRaptor Transform

Solutions: