Exam Name: Salesforce Certified Experience Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Experience Site Configuration | - Navigation and structure configuration - Site creation and setup - Templates and branding |
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Security and Access | - User authentication and login methods - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud |
Salesforce Certified Experience Cloud Consultant Sample Questions:
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Lightning template
- B. Insurance agent permission set license
- C. Insurance Agent Portal Lightning template
- D. Financial Services Community permission setlicense
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
- A. Page Variations
- B. Case Feeds
- C. Developer Console
- D. Sharing Sets
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that someof the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?
- A. Select "Visible in Public Knowledge Base" at the article level.
- B. Select "Public" organization-wide default for the article type at the org level.
- C. Create a custom profile for Public access.
- D. Create a custom permission set for Public access.
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?
- A. Open its Slack implementation to all customers
- B. Create a site with the Customer Service template
- C. Create a site with the Marketing Microsite template
- D. Give access to its internal orgs using Chatter groups
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Einstein Customer
- B. Community View
- C. Experience Tracker
- D. Customer Insights
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
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