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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. In the phrase "People, Processes, Products and Partners". Products refers to:

A) Goods provided by third parties to support the IT Services
B) Services, technology and tools
C) IT Infrastructure and Applications
D) All assets belonging to the Service Provider

2. Which role would you MOST expect to be involved in the management of Underpinning Contracts?

A) IT Designer/Architect
B) Service Catalogue Manager
C) Supplier Manager
D) Process Manager

3. Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A) Services and Infrastructure
B) Utility and Warranty
C) Resources and Capabilities
D) Applications and Infrastructure

4. Which role is accountable for a specific service within an organization?

A) The Service Level Manager
B) The Service Continuity Manager
C) The Service Owner
D) The Business Relationship Manager

5. A Service Design Package should be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An Emergency Change to an IT service
4.An IT service retirement

A) 1, 2 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) All of the above

Solutions: