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Peoplecert ITIL V3 Foundation Sample Questions:

1. Contracts relating to an outsourced Data Centre would be managed by?

A) Technical Management
B) Facilities Management
C) Service Desk
D) IT Operations Control

2. Which process is responsible for sourcing and delivering components of requested standard services?

A) service portfolio management
B) service desk
C) IT finance
D) Request fulfillment

3. Which of the following BEST describes a Change Authority?

A) The Change Manager who provides formal authorisation for each change
B) A role, person or a group of people that provides formal authorisation for a particular type of change.
C) A person that provides formal authorisation for a particular type of change.
D) The Change Advisory Board

4. Which of the following is NOT a valid objective of Problem Management?

A) To prevent Problems and their resultant Incidents
B) To eliminate recurring Incidents
C) To manage Problems throughout their lifecycle
D) To restore service to a user

5. A Service Level Agreement is?

A) The part of a contract that specifies responsibilities of each party
B) An agreement between a Service Provider and an external supplier
C) An agreement between the Service Provider and an internal organization
D) An agreement between the Service Provider and their customer

Solutions: