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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

What is purpose of the Assist on Site (AOS) tool?

A. It is a remote tool by which a BackEnd engineer can contact their customer.
B. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
C. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
D. It is a remote tool by which IBM Learning Services can perform remote education for a customer.

Question 2

An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A. send customer APAR details and details of next release
B. pass the call to next level of support to confirm fix
C. send customer a closure request and details of APAR
D. close the call advising of APAR details in next release

Question 3

When does a PMR need to be re-entitled?

A. When the customer cannot speak English.
B. When customer's telephone number is changed.
C. When the product compid is changed.
D. When you find an APAR for the customer's problem.

Question 4

What is the OneTeam transfer criteria for PMRs based upon?

A. international research and management estimation
B. sales requirements and metrics
C. service objectives and GTS targets
D. customer feedback and PMR volumes

Solutions: