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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales and Differentiation Strategies | 40% | - Win-back and retention programs - Customer pain points and solution alignment - HP security and anti-counterfeiting features - Benefits of Original HP supplies: reliability, quality, sustainability |
| Sustainability and Support Programs | 30% | - HP Planet Partners recycling program - Environmental benefits of Original HP supplies - Warranty and support terms |
| HP Imaging and Printing Supplies Overview | 30% | - Genuine vs. counterfeit/clone supplies identification - Supplies lifecycle and page yield concepts - Original HP supplies value proposition |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. Which customer is ideally suited to the HP Win-Back program? (Select two.)
A) HP loyal customers
B) HP EB customers
C) Switchers
D) Home users / channel partners lost customers
2. Which feature is included in a Laser printing system?
A) Charging roller
B) Tri-color cartridge
C) Print head
D) Adaptive lighting
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A |
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