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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Toner and Rollers Uptime Kit Replacement
C) Quick Page Service
D) Accidental Damage Protection

2. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) MG support covers all business levels for Printing Systems.
D) The MG computer support line is available for consumers

3. What is the added value of selling HP Services for consumers?

A) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
B) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
C) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
D) HP Services can extend the life of the consumer's hardware purchase.

4. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover care services only.
B) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
C) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
D) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.

5. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) R10 Consumer Support
B) 8W Value Services
C) P6 Consumer Support
D) MN Consumer Support

Solutions: