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HP HP2-B117 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Needs Analysis- Solution recommendation
  • 1. Matching products to customer profiles
    • 2. Cost and productivity considerations
      - Customer environment evaluation
      • 1. Home and small business scenarios
        • 2. Enterprise printing requirements
          Topic 2: Imaging and Printing Portfolio Fundamentals- HP imaging and printing product families
          • 1. Laser printers
            • 2. Multifunction printers
              • 3. Inkjet printers
                - Core printing technologies
                • 1. Consumables and supplies
                  • 2. Printing methods and terminology
                    Topic 3: HP Printing Solutions and Services- Support services
                    • 1. HP Care Pack services
                      • 2. Managed printing concepts
                        - Value-added solutions
                        • 1. Workflow and document management
                          • 2. Mobile and network printing
                            Topic 4: Competitive Positioning and Sales Fundamentals- Sales positioning
                            • 1. Recommending appropriate solutions
                              • 2. Identifying customer benefits
                                - HP competitive advantages
                                • 1. Product differentiation
                                  • 2. Reliability and total cost of ownership

                                    HP Selling Imaging and Printing Fundamentals Sample Questions:

                                    What is one advantage of HP transmit once RIP once technology?

                                    • A. It is printer agnostic because images are rastered inside the print job.
                                    • B. It reduces anomalies, such as rose patterns, in printed images.
                                    • C. It reduces network traffic by storing the print job inside the printer.
                                    • D. It speeds up the print job rastering process in the device firmware.
                                    Answer: B

                                    What are the categories of HP LaserJet and color LaserJet MFPs? (Select three.)

                                    • A. Home and home office
                                    • B. Enterprise
                                    • C. ePrint public print locations
                                    • D. Small and medium business
                                    • E. Enterprise flow
                                    • F. Pro
                                    Answer: F

                                    Which feature is unique to HP flow MFP over non-flow HP MFPs?

                                    • A. HP ePrint
                                    • B. Single-pass, double-sided scanning
                                    • C. Full-size, pull-out keyboard
                                    • D. Automatic document feeder
                                    Answer: B

                                    What does HP ultrasonic double feed detection do?

                                    • A. Uses ultrasonic technology to exploit the memory on the connected computer
                                    • B. Recognizes text and recreates it using editable fonts
                                    • C. Enables simultaneous duplex scanning of multiple pages at the same time
                                    • D. Senses multiple pages passing through the automatic document feeder
                                    Answer: C

                                    What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?

                                    • A. Place the device in a cool, dry area.
                                    • B. Use only 1500-grit paper as cleaning pages.
                                    • C. Use only original HP supplies.
                                    • D. Use power-conditioning devices to ensure constant voltage.
                                    Answer: A

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