Exam Name: Selling HP PS Lifecycle Services 2023
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Check Updated on: Sep 29, 2026
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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
| HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Lifecycle Engagement Model | - Consult and design phase - Manage and support phase - Optimize and retire phase - Deploy and implement phase |
| Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
- A. By increasing customer stickiness via deeper relationships through end-to-end solutions
- B. By increasing the average unit price of hardware sales to drive higher margins
- C. By decreasing the length of the standard hardware warranty
- D. By extending the length of the contract's term indefinitely until canceled by one or the other party
- E. By offering a tiered volume discount strategy that can be passed along to customers
Correct Answer: A,B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Correct Answer:
1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- B. All Partners can resell HP Lifecycle Services as transactional upfront payments
- C. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
- D. All Partners can sell HP Lifecycle Services contractually.
- E. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
Correct Answer: B,C 🗳️
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Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Deinstallation Services
- B. HP Active Care
- C. HP Wolf Protect and Trace
- D. HP pc BIOS Asset Tagging service
- E. HP Defective Media Retention
Correct Answer: B,C 🗳️
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