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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Software and IT Management Portfolio- Integration with enterprise IT environments
  • 1. Cloud and on-prem integration concepts
    • 2. Hybrid IT environments
      - HP IT Service Management solutions
      • 1. Service monitoring and analytics
        • 2. Incident and performance management
          Topic 2: HP Business Service Management Solutions Overview- HP BSM solution positioning and sales approach
          • 1. Solution mapping to business outcomes
            • 2. Customer pain points identification
              - HP Business Service Management (BSM) value proposition
              • 1. IT service monitoring concepts
                • 2. Business-aligned IT management
                  Topic 3: Sales and Customer Engagement Skills- Competitive positioning
                  • 1. Differentiating HP BSM solutions
                    • 2. Handling objections in enterprise sales
                      - Consultative selling methodology
                      • 1. Discovery of business requirements
                        • 2. Value-based selling techniques

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

                          • A. director of distributed systems
                          • B. director of service management
                          • C. manager of applications support
                          • D. director of mobile applications
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)

                          • A. Service Health Analyzer
                          • B. Run Time Service Model
                          • C. Vertica
                          • D. Operations Logger
                          • E. Business Process Monitor
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

                          In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

                          • A. director of quality assurance
                          • B. director of distributed systems
                          • C. director of performance testing
                          • D. director of service management
                          • E. LOB manager for applications support
                          • F. mobile applications administrator
                          Reveal Solution  Discussion  0

                          Correct Answer: B,C,D  🗳️

                          What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

                          • A. reduction in event rates
                          • B. lowering total cost of ownership
                          • C. return on investment
                          • D. operational and capital expense reduction
                          • E. vendor and tool consolidation
                          • F. assured IT Infrastructure uptime
                          Reveal Solution  Discussion  0

                          Correct Answer: C,D,F  🗳️

                          Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?

                          • A. Cost of operations, doing more with less
                          • B. Vendor and tool consolidation @ business insight
                          • C. Proactive and predictive analysis
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

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