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CIPS Operations Management Sample Questions:

1. A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?

A) run to breakdown
B) preventative maintenance
C) fail safing
D) redundancy

2. Performance Benchmarking is a form of what type of benchmarking?

A) non-competitive
B) competitive
C) external
D) internal

3. In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?

A) proactive maintenance of equipment
B) a steering committee
C) regular feedback loops from customers
D) staff proactively checking products for defects

4. JJ Ltd is a sporting goods manufacturer who is based in the UK. It is considering expanding its operations to include manufacturing sites based in South Americ a. Which of the following considerations will JJ Ltd need to consider now that they are becoming an international organisation? Select TWO

A) quality standards
B) keeping costs down
C) cultural aspects
D) product design

5. Managing Events and Relationships is a key application of Operations Management in which sector?

A) manufacturing
B) agriculture
C) finance
D) retail

Solutions: