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Domain 3: Security & Access (13%)

Here the test takers must prove that they are conversant with explaining different organization security controls (IP restrictions, passwords, network settings, identity confirmation); implementing the relevant security controls on the basis of the features as well as capacities of the Salesforce sharing model depending on a user request scenario (role hierarchy, organization-wide failures, sharing rules, manual sharing, public groups). In addition, the domain requires the following skills: determining the proper use of a custom profile or permission set using various profile settings and permissions depending on a scenario as well as explaining how folders can be utilized to arrange and secure dashboards, reports, and communication templates.

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Domain 12: AppExchange (2%)

Within this subject, the learners need to demonstrate that they are able to determine the AppExchange application use cases.

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Domain 7: Activity Management & Collaboration (3%)

This section encompasses one’s skills in explaining the activity management capacities (public calendars, events, manage tasks, multi-day events) as well as explaining the Chatter features (groups, security, feed).

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Data and Analytics Management17%- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
Object Manager and Lightning App Builder15%- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Productivity and Collaboration10%- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features

Salesforce Certified Administrator Sample Questions:

A Platform Administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. What should the administrator use to export this file?

  • A. Data Import Wizard
  • B. Data Loader
  • C. Data Cloud Connection
  • D. Data Export Service
Reveal Solution  Discussion  0

Correct Answer: B  πŸ—³οΈ

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the administrator distribute the screen flow?

  • A. Lightning Page
  • B. Component Filter
  • C. Page Layout
  • D. Home Page
Reveal Solution  Discussion  0

Correct Answer: A  πŸ—³οΈ

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should a Platform Administrator configure?

  • A. Forecasting
  • B. Sales Quotes
  • C. Opportunity List View
  • D. Opportunity Stages
Reveal Solution  Discussion  0

Correct Answer: A,D  πŸ—³οΈ

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

A Platform Administrator at Ursa Major Solar wants to add prepopulated subjects for Tasks and Events.
Tasks should have the subjects " Schedule Site Visit " and " Send Contract " , while Events should have the subjects " Site Visit " and " Ride Along " . What should the administrator configure to achieve this requirement?

  • A. Add the new values to the predefined field values for the global actions New Event and New Task.
  • B. Add Schedule Site Visit and Send Contract picklist values for the Task subject field. Add Site Visit and Ride Along picklist values for the Event subject field.
  • C. Create a new custom Subject picklist field on Activity and add the field values.
  • D. Include Schedule Site Visit, Send Contract, Site Visit, and Ride Along picklist values for the Activity subject field.
Reveal Solution  Discussion  0

Correct Answer: B  πŸ—³οΈ

Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

The Cloud Kicks CFO requires any opportunity over $100,000 to be automatically sent to them, so they can sign off on the record before the deal closes. Which feature should a Platform Administrator use to fulfill this requirement?

  • A. Submit for Approval button
  • B. Einstein Next Best Action
  • C. Flow Approvals
  • D. Apex Triggers
Reveal Solution  Discussion  0

Correct Answer: C  πŸ—³οΈ

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