Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Certification Provider: SAP
Corresponding Certification: SAP-Certifications
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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
| SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
| Incident Management Fundamentals | - Basic SAP support process overview - IT service management principles and lifecycle - Incident vs. service request differentiation |
| SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
| Service Quality and Continuous Improvement | - Process optimization in support operations - Performance reporting and KPIs - Problem management concepts |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
What data objects can be accessed in form routines? (Choose two)
- A. All data objects that have been explicitly passed via the Interface.
- B. All data objects that have been defined locally in the form.
- C. All data objects that are defined in the current program (no matter in which processing block).
- D. All data objects in modules that are being called from the current form.
Correct Answer: A,B 🗳️
What does priority in incident management mean? (Choose two)
- A. It is an attribute that characterizes the urgency of an issue.
- B. It is an attribute of an issue.
- C. It is an attribute of the customer's system.
- D. It is an attribute of the Service Desk.
Correct Answer: A,B 🗳️
What is Product Support Hierarchy in SAP environment used for? (Choose two)
- A. It is part of the Service Level Agreement.
- B. In SAP, a product hierarchy is used for pricing.
- C. It is a powerful instrument in organization and reporting within Product Support.
- D. It is a view on the Application Component Hierarchy.
Correct Answer: C,D 🗳️
Why are SAP Notes important for message handling? (Choose two)
- A. An SAP Note can only be released after dual control.
- B. They allow customers to help themselves.
- C. They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
- D. SAP Notes inform customers about strategy.
Correct Answer: B,C 🗳️
Which tool of the ABAP Workbench do you use to create global date types and database tables?
- A. ABAP Editor
- B. Screen Painter
- C. Data Dictionary
Correct Answer: C 🗳️
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