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Cisco 642-145 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Unity Express (CUE) Voicemail and Unified Messaging | 20% | - Mailbox configuration and user management - Unified messaging gateway configuration - CUE installation and integration - Auto-attendant and call handler setup |
| Topic 2: Monitoring, Maintenance, and Troubleshooting | 10% | - Performance monitoring and logging - QoS implementation for voice/video traffic - Troubleshooting voice signaling and media issues |
| Topic 3: Mobility and Advanced Features | 15% | - Extension mobility and remote teleworker support - Video integration and media resources - Unified Call Connector and mobility services |
| Topic 4: Dial Plan and PSTN Integration | 25% | - Dial peers, digit manipulation, and translation rules - Call routing and PSTN access - Call admission control and bandwidth management - Analog and digital voice port configuration |
| Topic 5: Implementing Cisco Unified Communications Manager Express (CME) | 30% | - CME architecture and deployment models - PBX mode management and features - Ephone, Ephone-DN, and voice register configuration - Configuring SCCP and SIP endpoints |
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