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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Monitor Service Request Milestones.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Create an ESS job to Aggregate Service Requests.
D) Use Application Composer to include milestones on the Service Request Layout if desired.

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
B) Modify the original base locales of the articles to match the target language.
C) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D) Enable new locales for the languages to be used and provision designated users to translate the articles.

3. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C) It is configured exclusively via the Engagement Cloud Security Console.
D) It enables anonymous users to search the DCS knowledge base.

4. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Default communication preferences
B) Knowledge management article links
C) Default timezone
D) Default chat channel preferences
E) Product and category filtering
F) Service request links
G) Knowledge management language locales
H) Default notification preferences

5. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

Solutions: