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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Notes
B. Contacts
C. Sales opportunities
D. Social network
E. Service requests

Question 2

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Chat with an Agent about a Service Request.
B. Add a message to a Service Request.
C. View and edit attachments to a Service Request.
D. Delete a Service Request.
E. Create a Service Request.

Question 3

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The team members have not established the e-mail feature on the Offerings page.
B. The environment was not provisioned correctly and the service module is missing.
C. The team members don't have the Email Administrator Role provisioned.
D. There are no specific e-mail tasks available.

Question 4

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

Question 5

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C. First Response is due on Friday, 12 noon EST.
D. Resolution is due on Saturday, 2 PM EST.

Solutions: