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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statements BEST describes how NwOps Solutions are put together?

A) It is mandatory that NwOps solutions must include shared delivery.
B) NwOps solutions must be part of a larger deal.
C) NwOps solutions must cater for the end-end business model of an individual Operator.
D) NwOps solutions cannot deviate from the Operations Model.

2. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
B) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
C) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
D) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.

3. What needs to be included in the cost base line at Gate 4?

A) All costs related to risk contingency plans.
B) All risk values captured during risk management workshops.
C) All costs of risk management agreed between the sales account manager and service delivery responsible.
D) All costs related to risk mitigation plans.

4. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
B) Change the vehicles for lower cost models being careful not to upset employment contracts.
C) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
D) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.

5. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

A) Customer Operations Manager
B) NOC Manager
C) Operations Director
D) Network Operations Manager

Solutions: