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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. The Care Plan should be updated:

A) Only after each contract change.
B) After each change to Care setup described.
C) On customer request only.
D) At least once per year.

2. What is the main financial management activity performed by the Care Program Manager?

A) Overall services Profit and Loss responsibility.
B) Overall Care Profit and Loss responsibility.
C) Overall customer Profit and Loss responsibility.
D) Overall account Profit and Loss profitability.

3. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
B) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
C) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
D) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.

4. According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)

A) T - 3 months.
B) As soon as prepared.
C) T - 6 months.
D) T - 4 months.

5. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
B) Investigate all the possible reasons and provide a comment in the monthly report.
C) Notify CT F&C controller asking to correct the possible error next month.
D) Nothing - this is most probably a miss booking so it will be corrected next month.

Solutions: