Exam Name: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level
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Instant Download ITIL : ITIL-5-Foundation Questions & Answers as PDF & Test Engine
Updated: Sep 24, 2026
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ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Exam Price: | Varies by region and provider (typically ~£200–£400 GBP equivalent) |
| Available Languages: | Spanish, French, Portuguese (Brazil), English, German, Chinese (Simplified), Japanese, Korean |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Passing Score: | 65% (26 out of 40 questions) |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Exam Format: | Multiple-choice, Closed book, Scenario-based questions (basic level) |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People |
| ITIL Service Value Chain | - Design & Transition - Deliver & Support - Engage - Plan - Improve - Obtain/Build |
| ITIL Practices Overview (Foundational Level) | - Service Desk - Change Enablement - Service Level Management - Incident Management - Continual Improvement |
| Key Concepts of Service Management | - Service Relationships - Value and Value Co-Creation |
| The ITIL Service Value System (SVS) | - Overview of the SVS - Opportunity, Demand, and Value |
| Guiding Principles | - Progress Iteratively with Feedback - Focus on Value - Start Where You Are - Collaborate and Promote Visibility - Optimize and Automate - Think and Work Holistically - Keep It Simple and Practical |
ITIL-5-Foundation Exam FAQ: What Candidates Ask
The ITIL-5-Foundation exam is a ITIL certification exam validating the ITIL Foundation (Version 5) syllabus shown above. It belongs to these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager. Candidates in 2026 prepare for it with PassLeader's 80 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Online proctored exam or authorized test center (PeopleCert) Register for the ITIL Foundation (Version 5) exam through these official channels:
After booking, PassLeader delivers your practice questions within 1 minute — preparation starts the same day.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 80 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — and the website runs discounts at intervals, so timing your purchase can save a little more.
The ITIL Foundation (Version 5) exam contains 40 multiple-choice questions to complete within 60 minutes. Timed simulation in the PassLeader Desktop Test Engine teaches that rhythm before exam day does.
The official ITIL Foundation (Version 5) outline defines 6 domains. The leading three are Guiding Principles, ITIL Service Value Chain, and Key Concepts of Service Management. The full list is in the topics section above, and PassLeader's 80 practice questions cover each one.
ITIL recommends these training resources for the ITIL Foundation (Version 5) exam:
Follow the training with steady self-testing — the 80 practice questions from PassLeader help you apply theory and fill any gaps the training leaves.
No formal prerequisites required. Recommended basic understanding of IT service management concepts. Since requirements change over time, confirm the latest on the official ITIL exam page before scheduling.
PassLeader issues a full refund if you take the ITIL Foundation (Version 5) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The ITIL Foundation (Version 5) exam requires 65% (26 out of 40 questions) to pass, and registration costs Varies by region and provider (typically ~£200–£400 GBP equivalent). A failed attempt means paying the same fee again — a readiness check with the PassLeader engines before booking is the cheaper option.
ITIL Foundation (Version 5) Sample Questions:
Which BEST describes the principle of "keep it simple and practical" ?
- A. Add as many steps as possible to ensure every exception is fully controlled
- B. Solutions should be designed to handle exceptions through rules
- C. All exceptions must be addressed with unique and detailed processes
- D. Every product should include as many features as possible to handle all exceptions
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
- A. Continuous integration
- B. DevOps
- C. Continuous delivery
- D. Continuous deployment
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?
- A. Avoid applying risk management when reusing existing processes
- B. Involve people who have little or no prior knowledge of the service
- C. Identify who the consumer is and why they use the service
- D. Select the right message and method to communicate with stakeholders
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which type of risk is imposed on consumers by a service?
- A. Requirement for consumer staff training to use the service effectively
- B. Lack of staff availability in the consumer organization
- C. Failure of hardware owned and managed by the consumer
- D. The service provider ceasing to operate
Correct Answer: D 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
- A. Build
- B. Design
- C. Acquire
- D. Discover
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
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