Exam Name: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level
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Check Updated on: Nov 08, 2026
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ITIL Foundation (Version 5) Sample Questions:
What is the primary focus of the "start where you are" ITIL Guiding Principle?
- A. Assessing the existing resources before making decisions
- B. Reduce complexity by focusing on doing fewer things, but doing them better
- C. Encourage all staff to clearly understand who their customers are
- D. Ensure that each iteration aligns with the concept of a Minimum Viable Product
Correct Answer: A 🗳️
Which BEST describes the principle of "keep it simple and practical" ?
- A. Add as many steps as possible to ensure every exception is fully controlled
- B. Solutions should be designed to handle exceptions through rules
- C. All exceptions must be addressed with unique and detailed processes
- D. Every product should include as many features as possible to handle all exceptions
Correct Answer: B 🗳️
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Which BEST defines a digital service ?
- A. A combination of an organization's resources based on digital technology and designed to offer value to consumers
- B. The adoption and integration of digital technologies into all areas of an organization
- C. Maintaining and improving the effective, efficient, and convenient use of information
- D. A means of enabling value for consumers through digital products without ownership transfer
Correct Answer: D 🗳️
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What enables the digital product and service management activities of an organization?
- A. Vision and operating model
- B. Value chain
- C. Value stream steps
- D. Management practices
Correct Answer: D 🗳️
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A telecom provider designs an enterprise package that combines internet, VoIP, network security, and technical support. Which concept does this illustrate?
- A. Service action
- B. Access to resources
- C. Service offering
- D. Transfer of goods
Correct Answer: C 🗳️
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