Exam Name: IBM Certified Specialist System z Technical Support V3
Certification Provider: IBM
Corresponding Certification: IBM certifications I
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Updated: Sep 24, 2026
No. of Questions: 46 Questions & Answers with Testing Engine
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- Total Questions: 46
- Updated on: Sep 24, 2026
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- Total Questions: 46
- Updated on: Sep 24, 2026
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- Total Questions: 46
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IBM 000-428 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Certified Specialist System z Technical Support V3 |
| Exam Number: | 000-428 |
| Exam Format: | Multiple choice |
| Related Certifications: | IBM Certified Specialist - z Systems Technical Support |
| Passing Score: | 68% |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 46 |
| Available Languages: | English, Japanese |
| Certificate Validity Period: | 3 years |
| Exam Price: | ~$200 USD (retired, historical) |
| Recommended Training: | IBM System z Technical Support Education |
| Exam Registration: | Prometric Testing (historical) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored onsite at Prometric testing centers; **RETIRED exam** no longer available for registration, replaced by 000-602 |
| Pre Condition: | No formal prerequisites; recommended experience with IBM mainframe hardware and support |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM 000-428 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Site Preparation | 20% | - Physical site requirements, power, cooling, and space - Migration considerations and upgrade planning - Solution Assurance Review Process (SAPR) |
| Topic 2: System z Architecture and Hardware | 25% | - Capacity on Demand (CoD) features - PR/SM logical partitioning and LPAR configuration - Processors, memory, storage, and I/O subsystems - System z family overview (z10, z9, zSeries) |
| Topic 3: Installation and Configuration | 25% | - Hardware installation and verification - Post-installation validation - Networking and connectivity setup - Firmware activation and customization |
| Topic 4: Maintenance and Problem Determination | 20% | - Preventive maintenance procedures - Diagnostic tools and error analysis - Troubleshooting common hardware issues - System logs and service information |
| Topic 5: Support and Operational Concepts | 10% | - Documentation and resource usage - Support models and service processes - RAS characteristics (Reliability, Availability, Serviceability) |
000-428 Exam FAQ: What Candidates Ask
The 000-428 exam is a IBM certification exam validating the IBM Certified Specialist System z Technical Support V3 syllabus shown above. It belongs to these credential paths: IBM Certified Specialist - z Systems Technical Support. Candidates in 2026 prepare for it with PassLeader's 46 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Proctored onsite at Prometric testing centers; **RETIRED exam** no longer available for registration, replaced by 000-602 Register for the IBM Certified Specialist System z Technical Support V3 exam through these official channels:
After booking, PassLeader delivers your practice questions within 1 minute — preparation starts the same day.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 46 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — and the website runs discounts at intervals, so timing your purchase can save a little more.
The IBM Certified Specialist System z Technical Support V3 exam contains 46 to complete within 75 minutes. Timed simulation in the PassLeader Desktop Test Engine teaches that rhythm before exam day does.
The official IBM Certified Specialist System z Technical Support V3 outline defines 5 domains. The leading three are Maintenance and Problem Determination (20%), System z Architecture and Hardware (25%), and Installation and Configuration (25%). The full list is in the topics section above, and PassLeader's 46 practice questions cover each one.
IBM recommends these training resources for the IBM Certified Specialist System z Technical Support V3 exam:
Follow the training with steady self-testing — the 46 practice questions from PassLeader help you apply theory and fill any gaps the training leaves.
No formal prerequisites; recommended experience with IBM mainframe hardware and support Since requirements change over time, confirm the latest on the official IBM exam page before scheduling.
PassLeader issues a full refund if you take the IBM Certified Specialist System z Technical Support V3 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The IBM Certified Specialist System z Technical Support V3 exam requires 68% to pass, and registration costs ~$200 USD (retired, historical). A failed attempt means paying the same fee again — a readiness check with the PassLeader engines before booking is the cheaper option.
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