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HP HP2-I14 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Outcomes & Competitive Differentiation15%- Maximizing long-term customer value
- Reducing downtime and service calls
- Protecting printer hardware and warranty
Topic 2: HP Supplies Portfolio30%- Comparison with non-HP supplies
- HP specialty media and paper
- HP JetIntelligence and ink technologies
- Original HP ink and toner cartridges
Topic 3: HP Supplies Sales Cycle & Value Proposition30%- Identifying customer needs and pain points
- Quality, reliability, and yield advantages
- Positioning Original HP supplies benefits
- Hidden costs of non-genuine supplies
Topic 4: HP Programs, Tools & Sustainability25%- HP Planet Partners recycling program
- HP Instant Ink and subscription services
- HP sales and support resources
- Sustainability and environmental impact

HP Selling HP Supplies 2020 Sample Questions:

1. What advantage do Original HP PageWide cartridges provide?

A) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
B) They come with a lifetime replacement warranty.
C) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
D) They use proprietary algorithms to help determine print history and print behavior for specific printers.


2. What is an advantage of EcoSmart Toner?

A) compatibility with a wider range of HP and non-HP printers
B) faster print speeds and better color precision
C) longer print permanence and greater resistance to smudging
D) premium quality prints with less energy


3. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

A) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
B) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
D) Almost 90% of remanufactured cartridges end up in a landfill.


4. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A) Original HP supplies meet eco-label criteria, lowering TCO.
B) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
C) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
D) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: D
Question # 4
Answer: A

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