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GAQM ISO-ITSM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Design, Transition, and Delivery | - Service design and planning - Service transition and change management - Service delivery processes |
| Topic 2: Service Management System Requirements | - Context of the organization and governance - Documentation and SMS policies |
| Topic 3: Continual Improvement | - Continual service improvement practices - Performance evaluation and monitoring |
| Topic 4: Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Topic 5: IT Service Management System (SMS) Fundamentals | - Overview of ISO/IEC 20000 standard - ITSM principles and lifecycle concepts |
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