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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Conducting Effective Performance Reviews | - Performance management checklists - Types of performance reviews - Setting standards and goals - Appraisal preparation - Feedback and communication skills - Planning and conducting interview reviews - Creating a performance development plan - Common errors and solutions - Accepting criticism - Coaching and maintaining performance - The performance management process |
| Topic 2: HR Training for the Non HR Managers | - Exit Interviews - Discipline - Privacy Issues - Performance Reviews - Skills Inventory - Diversity - Screening Resumes - Preparing for the Interview - Position Profiles and Job Descriptions - Defining Human Resources - Finding Candidates - Absenteeism - Planning Training - Advertising Guidelines - Employee Orientation - Job Competencies - Conducting the Interview - Job Analysis - Compensation and Benefits - Termination - Forecasting |
| Topic 3: Talent Management | - Talent management and performance management - Compensation and benefits - Competency-based programs - Identifying talent - Fostering engagement - Talent review meetings - Creating a talent management plan - Keeping people interested - Communicating with high potentials - Development strategies - Evaluating the talent plan - Succession planning - Conducting talent assessments |
| Topic 4: Employee Dispute Resolution | - Initiating the Process - What is Peer Review? - The Peer Review Panel - Asking Questions - The Peer Review Process |
| Topic 5: Conflict Resolution | - Defining conflict and types of conflict - Conflict and its resolution - Role of communication in conflict resolution - Conflict resolution styles - Helping others through conflict |
| Topic 6: Anger Management | - Costs and pay-offs of anger - Managing anger - Understanding what is anger - Using an anger log - Communication tips and tricks - How anger affects thinking |
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