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BlackBerry 10 Support Specialist Sample Questions:

1. By Default, how many devices can a single user activate to one given account?

A) Two
B) Five
C) Ten
D) One

2. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?

A) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
B) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
C) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
D) There is no support for any application by BlackBerry. All support requests will be directed to the developers.

3. How can a user verily that BlackBerry data can be transmitted?

A) User has 3G
B) Mobile network settings has green arrows
C) Text messaging is working
D) BB Dots beside signal

4. Which of the following would cause a new sent message to have a clock instead of a check mark?

A) The email message was saved as a draft
B) The email message was filed
C) An incorrect recipient email address was included
D) The Wi-Fi or cellular radios are not connected to the network

5. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?

A) Language and Input in Device Settings
B) About Menu in Device Settings
C) The Hub
D) Learn How Menu items in Setup

Solutions: