Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Licensing | 20% | - POM components and features - Licensing requirements for AEP and POM - Deployment models and zones - AEP solution architecture and components |
| Topic 2: Configuration | 25% | - Voice, email, SMS, and speech server integration - Experience Portal Manager (EPM) setup - Media Processing Platform (MPP) configuration - POM campaign creation and rules |
| Topic 3: Maintenance and Troubleshooting | 20% | - Monitoring tools and logs - Backup and restore procedures - Software updates and patching - Diagnosis and resolution of common issues |
| Topic 4: Administration | 15% | - Reporting and scheduling - User account and access management - Call flow management |
| Topic 5: Installation | 20% | - System requirements for AEP and POM - High availability configuration - Installation procedures for AEP and POM - Database installation and setup |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
- A. Restart the httpd service.
- B. Restart the terracotta service.
- C. Reboot the machine.
- D. Restart the ICR Core service.
Correct Answer: C 🗳️
Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?
- A. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
- B. The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
- C. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
- D. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
Correct Answer: D 🗳️
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
- A. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
- B. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
- C. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
- D. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
Correct Answer: A 🗳️
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
- B. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
- C. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
- D. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
Correct Answer: A 🗳️
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
- A. A remote database.
- B. The correct number of AAEP and POM licenses for features required.
- C. H.323 or SIP ports configured and in service.
- D. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
- E. A separate application server is required to run POM applications.
Correct Answer: B,C,D 🗳️
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