GCP-GCX Free Update With 100% Exam Passing Guarantee [2025]
[Oct-2025] Verified Genesys Exam Dumps with GCP-GCX Exam Study Guide
Genesys GCP-GCX exam is a comprehensive and challenging certification that requires candidates to have a deep understanding of the Genesys Cloud CX platform. Candidates must have practical experience managing and troubleshooting the platform to be successful in the exam. Genesys Cloud CX Certified Professional - Consolidated Exam certification is an excellent way for professionals to demonstrate their expertise to potential employers and clients.
Genesys GCP-GCX Certification Exam is an advanced certification exam that requires a deep understanding of the Genesys Cloud CX platform. To be eligible for this certification, candidates must have previous experience working with the Genesys platform and must have completed the Genesys Cloud CX Essentials training course. This training course covers the basics of the platform, including call routing, interaction recording, and chatbot development.
Genesys GCP-GCX exam is administered by Genesys, a leading provider of customer experience solutions. GCP-GCX exam is available online and can be taken from anywhere in the world. Candidates who pass the exam receive a certification that is recognized by the industry and demonstrates their proficiency in managing the Genesys Cloud CX platform.
NEW QUESTION # 13
Your customizations in the interaction view remain in effect even if you leave the view and return to it later.
- A. True
- B. False
Answer: A
NEW QUESTION # 14
Which of the following are AND Evaluation Methods? (Choose three.)
- A. Disregard skills
- B. Agent availability
- C. Bullseye matching
- D. Best available skills
- E. All skills matching
Answer: C,D,E
Explanation:
Explanation
AND Evaluation Methods are used to evaluate the skills of agents and interactions based on logical AND operations. This means that all the required skills must match for an agent to be eligible for an interaction.
There are three types of AND Evaluation Methods: All skills matching, Best available skills, and Bullseye matching. All skills matching evaluates agents based on the number of skills they have in common with the interaction. Best available skills evaluates agents based on the highest skill proficiency level they have in common with the interaction. Bullseye matching evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. References:
https://help.mypurecloud.com/articles/evaluation-methods/
https://help.mypurecloud.com/articles/bullseye-routing/
NEW QUESTION # 15
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Multiple Choice
- B. Fill in the blank
- C. Yes/No
- D. Range
- E. Multiple Response
Answer: A,C,D
Explanation:
Multiple Choice, Yes/No, and Range are three question types available while creating an Evaluation Form in Genesys Cloud CX Quality Management. An Evaluation Form is a template that defines the structure and content of an evaluation. An Evaluation Form consists of various questions that assess different aspects of an agent interaction based on predefined criteria and scoring methods. You can use different types of questions to create an Evaluation Form based on your needs. The other available question types are Comment Box and Scored Comment Box. Reference: https://help.mypurecloud.com/articles/about-evaluation-forms/ https://help.mypurecloud.com/articles/create-an-evaluation-form/
NEW QUESTION # 16
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
- A. Skills
- B. Medians
- C. Languages
- D. Knowledge levels
- E. Index Ratings
Answer: A,C
Explanation:
Languages and skills are two attributes that ensure that the interactions are routed to the most qualified agent. Languages and skills are ratings that indicate an agent's proficiency or preference for handling certain types of interactions or customers. For example:
Languages indicate an agent's ability to speak or write in different languages.
Skills indicate an agent's capability or willingness to handle different media types or queues.
Genesys Cloud CX routing uses these attributes to match each interaction with an agent who has the highest ratings for those attributes. Reference: https://help.mypurecloud.com/articles/about-acd-evaluation-methods/ https://help.mypurecloud.com/articles/add-language-skills-to-an-agent-profile/ https://help.mypurecloud.com/articles/add-acd-skills-to-an-agent-profile/
NEW QUESTION # 17
Your customizations in the interaction view remain in effect even if you leave the view and return to it later.
- A. True
- B. False
Answer: A
Explanation:
Your customizations in the interaction view remain in effect even if you leave the view and return to it later is a true statement. The interaction view is a view that shows various metrics and details related to interaction performance and activities in Genesys Cloud CX Performance menu. The interaction view can help you measure and improve various aspects of your interaction performance and activities, such as:
Interaction volume
Interaction quality
Interaction outcomes
Interaction flows
Your customizations in the interaction view remain in effect even if you leave the view and return to it later because:
You can customize the interaction view by using various filters and columns to show only certain data. For example, you can choose to show only certain columns or filter to see certain types of interactions. You can also save your filter and column settings as a saved view to switch quickly between different data of interest in the same view.
Your customizations remain as you navigate from view to view or leave and return to a view. This means that Genesys Cloud CX remembers your preferences and settings for the interaction view and applies them when you access the view again. This can help you save time and effort when you want to see the same data again.
NEW QUESTION # 18
Which of the following items need to be configured for an outbound campaign? (Choose three.)
- A. Evaluation Forms
- B. Dialing Modes
- C. Agents
- D. Campaigns
- E. Contact Lists
Answer: C,D,E
NEW QUESTION # 19
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?
- A. Queue Metrics Daily Report
- B. User Status Detail Report
- C. Interaction Details Report
- D. Agent Metrics Report
Answer: B
NEW QUESTION # 20
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
- A. The DID number and extension are not listed in the DID or extension pools.
- B. The user does not have the proper license type, roles, and permissions.
- C. The DID number and the extension do not have the same last 4 digits.
- D. The DID number and extension are considered the same numbers and entered into the same phone.
Answer: A,B
NEW QUESTION # 21
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
- A. True
- B. False
Answer: A
NEW QUESTION # 22
Which role is automatically assigned to a new user?
- A. User
- B. admin
- C. Communicate - User
- D. employee
Answer: C
Explanation:
The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/communicate-user-role/
NEW QUESTION # 23
WebRTC phones require all hardware and software to be properly installed.
- A. False
- B. True
Answer: A
Explanation:
WebRTC phones require all hardware and software to be properly installed is a false statement. WebRTC phones are phones that use WebRTC technology to enable voice communication over the internet or other networks using a web browser. WebRTC phones do not require any hardware or software installation on the PC or device. WebRTC phones run right from the browser and use the built-in microphone and speaker of the PC or device. WebRTC phones can also work with headsets that have built-in call controls.
Genesys Cloud CX supports WebRTC technology with the Genesys Cloud CX WebRTC phone. The Genesys Cloud CX WebRTC phone is a phone that runs right from your browser and allows you to make and receive calls in Genesys Cloud CX. The Genesys Cloud CX WebRTC phone does not require any hardware or software installation on your PC or device. The Genesys Cloud CX WebRTC phone uses the built-in microphone and speaker of your PC or device. The Genesys Cloud CX WebRTC phone can also work with headsets that have built-in call controls. Reference: https://help.mypurecloud.com/articles/about-genesys-cloud-webrtc-phones/ https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/
NEW QUESTION # 24
Select the features available in Genesys Cloud CX Architect. (Choose three.)
- A. Convert text to speech
- B. Play pre-recorded messages
- C. Create skills
- D. Receive and route calls
- E. Configure queues
Answer: A,B,D
Explanation:
Explanation
Genesys Cloud CX Architect is a feature that allows administrators to create and manage call flows for inbound and outbound voice interactions. Architect provides various actions and tasks that can be used to define the logic and behavior of call flows. Some of these features are playing pre-recorded messages, converting text to speech, receiving and routing calls, collecting user input, transferring calls, etc. References:
https://help.mypurecloud.com/articles/about-architect/
https://help.mypurecloud.com/articles/architect-overview-of-call-flow-actions-and-tasks/
NEW QUESTION # 25
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.
- A. Configure a trunk
- B. Create an Edge Group
- C. Create a Site
- D. Assign the Edge to a Site
- E. Associate the network interface
- F. Authenticate the Edge
- G. Configure the Edge Connectors
Answer: A
Explanation:
Configuring a trunk is not a step that needs to be completed to configure an Edge appliance. A trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX. A trunk is not part of the Edge configuration, but rather a separate entity that can be associated with an Edge group. The steps that need to be completed to configure an Edge appliance are:
Create a Site
Create an Edge Group
Associate the network interface
Authenticate the Edge
Configure the Edge Connectors
Assign the Edge to a Site Reference: https://help.mypurecloud.com/articles/configure-an-edge-device/ https://help.mypurecloud.com/articles/about-trunks/
NEW QUESTION # 26
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Multiple Response
- B. Multiple Choice
- C. Fill in the blank
- D. Yes/No
- E. Range
Answer: A,B,D
NEW QUESTION # 27
You cannot add variables to a script.
- A. False
- B. True
Answer: A
Explanation:
You can add variables to a script. A variable is a placeholder for a value that can change during the execution of a script. Variables can store various types of data, such as text, numbers, booleans, etc. You can use variables to display or collect information in a script, such as customer name, account number, order status, etc. You can create your own custom variables or use built-in variables that are provided by Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/about-variables-and-expressions/ https://help.mypurecloud.com/articles/add-script-variable/ https://help.mypurecloud.com/articles/built-in-script-variables/
NEW QUESTION # 28
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
- A. TLS
- B. SIP
- C. The default protocol
- D. TCP
- E. UDP
Answer: A,D,E
Explanation:
TCP, TLS, and UDP are the protocols that can be selected when creating an external trunk. An external trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX. The protocol determines how the SIP messages are transported between Genesys Cloud CX and the external provider. UDP is the most common protocol for SIP trunks, but TCP and TLS can also be used for more reliable or secure communication. Reference: https://help.mypurecloud.com/articles/external-trunk-settings/ https://doc.didww.com/integrations/genesys/index.html
NEW QUESTION # 29
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
- A. Partial
- B. Contributor
- C. Read-Only
- D. Write-Only
- E. Collaborator
- F. Full Access
Answer: B,C,F
NEW QUESTION # 30
Which of the following components can be added to scripts? (Choose four.)
- A. Text
- B. Call Flow
- C. Image
- D. Checkbox
- E. Visual Basic Control
- F. Web Page
Answer: A,B,D,F
NEW QUESTION # 31
Which options can be configured when setting up a queue? (Choose two.)
- A. ACD Skills
- B. Inbound Flows
- C. Wrap-up Codes
- D. Alerting Timeout
- E. Utilization
Answer: C,E
Explanation:
Wrap-up codes and utilization are two options that can be configured when setting up a queue. A queue is a logical grouping of agents who handle similar types of interactions, such as voice calls, chats, emails, etc. A queue can have various options configured to define its behavior and performance, such as:
Wrap-up codes are labels that agents can assign to interactions after they complete them to indicate the outcome or reason for the interaction.
Utilization is a percentage that indicates how much time an agent spends handling interactions versus being available for new interactions.
Some other options that can be configured when setting up a queue are routing method, service level target, maximum wait time, etc. Reference: https://help.mypurecloud.com/articles/about-queues/ https://help.mypurecloud.com/articles/create-and-configure-queues/ https://help.mypurecloud.com/glossary/wrap-up-code/ https://help.mypurecloud.com/glossary/utilization/
NEW QUESTION # 32
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
- A. Disable Genesys Cloud CX Login
- B. Disable Location Detection
- C. Password Expiration
- D. Open Admission
Answer: A
Explanation:
Reference:
Disable Genesys Cloud CX Login is a feature that requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX. This feature prevents users from logging in with their Genesys Cloud CX credentials and requires them to use an SSO provider instead. This feature enhances security and simplifies user management for organizations that use SSO. Reference: https://help.mypurecloud.com/articles/disable-genesys-cloud-login/ https://help.mypurecloud.com/articles/about-single-sign-on/
NEW QUESTION # 33
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. Calling
- B. Availability
- C. Outbound
- D. SIP Access Control
Answer: D
Explanation:
SIP Access Control is where you can add the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk in Genesys Cloud CX Telephony Admin menu. SIP Access Control is a feature that allows you to control which IP addresses or CIDR ranges can access your External or Phone Trunks in Genesys Cloud CX. SIP Access Control can help you enhance the security and performance of your trunks by preventing unauthorized or unwanted access from external sources. You can add IP addresses or CIDR ranges to the Allow List or Deny List of your trunks based on your needs and preferences. Reference: https://help.mypurecloud.com/articles/sip-access-control-overview/ https://help.mypurecloud.com/articles/add-an-ip-address-or-cidr-range-to-a-trunk/
NEW QUESTION # 34
Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 35
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
- A. Firefox
- B. Opera
- C. Chrome
- D. Safari
- E. Internet Explorer
Answer: A,C
Explanation:
Explanation
Firefox and Chrome are two browsers that fully support Genesys Cloud CX. Genesys Cloud CX is a web-based application that requires a compatible browser to run properly. Firefox and Chrome are the recommended browsers for Genesys Cloud CX because they offer the best performance and functionality.
Safari is also supported but with some limitations. Internet Explorer and Opera are not supported by Genesys Cloud CX. References: https://help.mypurecloud.com/articles/supported-browsers/
https://help.mypurecloud.com/articles/browser-limitations/
NEW QUESTION # 36
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
- A. Agent Metrics Report
- B. Agent Metrics Export Report
- C. Agent Quality Details Report
- D. Agent Login-Logout Details Report
Answer: B
NEW QUESTION # 37
......
Authentic Best resources for GCP-GCX Online Practice Exam: https://www.passleader.top/Genesys/GCP-GCX-exam-braindumps.html
GCP-GCX Test Engine Practice Exam: https://drive.google.com/open?id=1bqQc76I6s9ZVU4IWKXSzeVMpCJe9kTl1