Exam Name: WGU Organizational Behavior (GTO1, C715)
Certification Provider: WGU
Corresponding Certification: WGU Certification
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Updated: Sep 17, 2026
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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Work attitudes and job satisfaction - Individual behavior in organizations |
| Topic 2: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Topic 3: Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Topic 4: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 5: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 6: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 7: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 8: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
- A. Confrontation and smoothing
- B. Smoothing and confrontation
- C. Compromise and superordinate goals
- D. Satisfying goals and smoothing
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
How might a charismatic leader work to increase performance in an organization?
- A. Use a directive approach
- B. Articulate an appealing vision
- C. Display type A characteristics
- D. Avoid increasing personal risk
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which statement is true about groupshift?
- A. It is not a real-world phenomenon.
- B. It is a side-stepping technique.
- C. It can be toward caution or toward risk.
- D. It cannot be toward greater risk.
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?
- A. Bigelow's three factor theory
- B. Maslow's hierarchy of needs
- C. Two factor theory
- D. X and Y hierarchy
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?
- A. Personality and behavior are based solely on environmental factors.
- B. The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
- C. Environment is the single element in determining an individual's behavior.
- D. Studies demonstrate that environment influences behavior but has no influence on personality.
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
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