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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Question 1
Your customer configured External Pricing with SAP ERR For which of the following Business Objects is External Pricing supported? (2 correct answers)
A. Sales Order
B. Sales Activities
C. Sales Leads
D. Sales Quotes
Question 2
For which of the following business requirements would you use the personalization feature? (2 correct answers)
A. A sales representative wants to modify the screen layout
B. A service manager wants to arrange his ticket queue with assigned to as the first column
C. An administrator wants to change a standard field label to a new value
D. A sales manager wants different screen layouts assigned to two different business roles
Question 3
Administrators cannot disable user personalization settings. Determine whether this statement is true or false.
A. False
B. True
Question 4
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration? (2 correct answers)
A. Create and access contacts
B. Synchronize and exchange leads
C. Synchronize and exchange appointments
D. Create opportunities
Question 5
Which of the following functional areas come with SAP Sales Cloud? Choose the correct answers.
A. Groupware Integration
B. Opportunity Management
C. Lead management
D. Visit Management and execution
E. Ticket Management
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A,B | Question 3 Answer: A | Question 4 Answer: A,C | Question 5 Answer: A,B,C,D |
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