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SAP C_FSM_2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Reporting and Analytics16%- Reports and Dashboards
- Service Performance Metrics
- KPI Monitoring and Analysis
- Custom Report Generation
Topic 2: Mobile Application20%- Offline Capabilities
- Field Service Mobile App Features
- Real-Time Communication
- Mobile Checkout and Time Tracking
Topic 3: Resource Management22%- Workforce Planning and Forecasting
- Travel and Route Optimization
- Skill-Based Matching
- Technician Management
Topic 4: Service Order Management26%- Service Order Creation and Processing
- Service Order Scheduling and Planning
- Service Order Status Management
- Service Order Assignment and Routing
Topic 5: Configuration and Integration16%- API and Web Services
- SAP FSM System Configuration
- Third-Party System Integration
- Integration with SAP ERP and CRM

SAP Certified - SAP Field Service Management Sample Questions:

Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.

  • A. Manually on the FSM web interface
  • B. Automatically by using an API call
  • C. Manually on a mobile device
  • D. Automatically by a business rule
Reveal Solution  Discussion  0

Correct Answer: A,B,C,D  🗳️

What are the names for the possible customer interactions and dialog options?
There are two correct answers.

  • A. Moments
  • B. Moment sets
  • C. Business Processes
  • D. Chat assistants
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

  • A. Autoscheduling
  • B. Customer self service
  • C. Smartforms and feedback (checklists)
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.

  • A. Employee satisfaction
  • B. Tools
  • C. Processes
  • D. Customer service protocols
  • E. Marketing channels
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.

  • A. Navigational support to mitigate complexity
  • B. Heavy customization
  • C. The need for a proven implementation framework
  • D. Developing a global workforce
  • E. The need for rapid market expansion
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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