Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Updated: Sep 23, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - HP specialty media and paper - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges |
| Topic 2: HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies |
| Topic 3: Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
| Topic 4: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP Instant Ink and subscription services - HP sales and support resources - Sustainability and environmental impact |
HP Selling HP Supplies 2020 Sample Questions:
What advantage do Original HP PageWide cartridges provide?
- A. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
- B. They come with a lifetime replacement warranty.
- C. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
- D. They use proprietary algorithms to help determine print history and print behavior for specific printers.
Correct Answer: A 🗳️
What is an advantage of EcoSmart Toner?
- A. compatibility with a wider range of HP and non-HP printers
- B. faster print speeds and better color precision
- C. longer print permanence and greater resistance to smudging
- D. premium quality prints with less energy
Correct Answer: D 🗳️
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
- B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- C. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
- D. Almost 90% of remanufactured cartridges end up in a landfill.
Correct Answer: D 🗳️
A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
- A. Original HP supplies meet eco-label criteria, lowering TCO.
- B. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
- C. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
- D. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
Correct Answer: A 🗳️
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