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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A) Problem management
B) Service configuration management
C) Service desk
D) Deployment management

2. What must always be done before an activity is automated?

A) Check that the activity has already been optimized
B) Check that suitable new technology has been purchased
C) Ensure the solution removes the need for human intervention
D) Ensure that DevOps has been successfully implemented

3. Which is the addition, modification or removal of anything that could have an effect on services?

A) A change
B) A problem
C) An event
D) A service request

4. Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A) IT assets
B) known errors
C) events
D) changes

5. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Understanding stakeholder needs
B) Understanding the organization's vision
C) Ensuring service components are available
D) Meeting stakeholder expectations

Solutions: