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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.
Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

A) Check the Expression Set.
B) Check the Calculation.
C) Check the Decision Matrix.
D) Check the entry condition.

2. A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?

A) Education loan eligibility checks
B) Individual and business application fees
C) Car Loan
D) Person Loans

3. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

4. A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?

A) Export data every afternoon into spreadsheets
B) Create separate list views for every processing stage
C) Create summary reports grouped by application stage and display them in dashboards
D) Build nightly Batch Apex reports

5. A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month.
The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?

A) CRMA for Public Sector Admin
B) CRM Analytics LPI Admin
C) CRM Analytics Plus Admin
D) CRM Analytics Admin

Solutions: