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Software Troubleshooting

What should you look for when troubleshooting computer software? That question and much more will be addressed by this section. This is also the same domain that covers the troubleshooting of PC issues, IT best practices for removing malware, troubleshooting application issues, and mobile OS, and troubleshooting application security issues.

220-1002 Topics: Overview

The CompTIA 220-1002 test covers a variety of topics, such as software troubleshooting, expanded security domain, operational procedures, as well as installation and configuration of different operating systems. So, to succeed in this certification test, you should develop a range of skills, including the following:

• Installation, configuration, as well as maintenance of personal computers, mobile devices, and software for the end-users;
• Assembly of components according to the customer requirements;
• Provision of suitable customer support.
• Development of a deep understanding of the basics of networking as well as security forensics;
• Application of troubleshooting skills;
• Appropriate and safe diagnosis, resolution, and documentation of common hardware and software problems;

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CompTIA 220-1002: Requirements

There are no official requirements for taking the 220-1002 certification exam. However, it is recommended that the candidates possess some basic experience in the use of PC, web, and Windows. 9-12 months of practical experience either in the field or the lab will be an added advantage.

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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