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Cisco 642-243 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Scripting25%- IVR scripting with microapps
- Script Editor fundamentals
- Advanced routing techniques
Topic 2: UCCE Architecture and Components30%- Solution components and functions
- Call flow concepts and terminology
- Deployment models and design considerations
Topic 3: Troubleshooting and Support25%- Log analysis and fault isolation
- Call flow and connectivity troubleshooting
- Diagnostic tools and utilities
- Performance issue resolution
Topic 4: Maintenance and Operations20%- Backup and restore procedures
- Software updates and patches
- System monitoring and health checks

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