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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise solution, which agent-initiated transfer method is not supported?

A) consult transfer to a skill group or queue
B) blind transfer to another agent
C) consult transfer to another agent
D) hookflash transfer to the Cisco Unified IP IVR

2. When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A) MCGP
B) H.323
C) SIP
D) SCCP

3. DRAG DROP

4. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
B) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
C) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
D) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
E) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration

5. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) primary Cisco Unified Communications Manager group
B) Media Resource Group List
C) region
D) SIP trunk
E) SRST reference

Solutions: