Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Unified Communications and Collaboration Design | - UC Applications
|
Avaya Midsize Solution Design Sample Questions:
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When the IP Office phone loses contact with the IP Office In the cloud data center
- B. After the mobile device rings an administer-able number of rings.
- C. When simultaneous mode for the IP Office user is not available
- D. When the mobile device loses contact with the IP Office In the cloud data center
Correct Answer: B 🗳️
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The JBM24/JEM24 button module
- B. The built-in volume boost
- C. The J100 wireless module
- D. The color display
Correct Answer: D 🗳️
Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?
- A. A Video Collaboration Solution for IP Office XT endpoint with embedded server
- B. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
- C. One MCU9 License for each board room and one XT5000 endpoint In each board room
- D. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
Correct Answer: A 🗳️
You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?
- A. IP Office and ACCS can be virtualized only using separate VMware host servers.
- B. If the ACCS is using a hardware appliance the IP Office can be virtualized.
- C. IP Office and ACCS can be virtualized only using the same VMware host server.
- D. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
Correct Answer: B 🗳️
Which license is only available In a CapEx model?
- A. AWFOS
- B. Digital user
- C. ASBCE
- D. Analog user
Correct Answer: D 🗳️
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