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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A. http://192.168.42.100:8888
B. http://192.168.42.100/CCRWebClient
C. http://localhost/CCRWebAgent
D. http://192.168.42.100:8080/inyama/inyama.html
E. https://localhost/CCRWebAgent

Question 2

Which three are required to get UMS working on a client PC? (Choose three.)

A. VoiceMail Pro installed with the UMS option loaded on a server
B. MAPI Profile installed and configured on the VoiceMail Pro server
C. a compatible Internet browser
D. UMS Web Service is enabled on the User Profile in the configuration
E. UMS Client application installed on the user's PC

Question 3

Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A. Use the System Status Application to shutdown the card before removing the SD card.
B. User System Monitor to shutdown the card before removing the SD card.
C. Use the Manager application to shutdown the card before removing the SD card.
D. Just pull out the card; special shutdown is not required.
E. Dial the shutdown short code to shutdown the card before removing the SD card.

Question 4

A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A. HTTP
B. MAPI
C. POP3
D. IMAP

Question 5

Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A. Go to System > SMTP tab, put email address to the destination of all messages.
B. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
C. Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
D. Go to System > SMTP tab, put the email address used by IP Office to send the message.
E. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.

Solutions: