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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

Which Windows component must be verified as installed on the server before CCR is installed?

A. Internet Information Services (IIS)
B. Microsoft Personal Web Server (MPWS)
C. Microsoft Data Engine (MSDE)
D. Internet Explorer (IE)

Question 2

A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A. 8U
B. 6U
C. 2U
D. 12U

Question 3

A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
B. Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
C. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
D. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.

Question 4

A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)

A. Distributed Voicemail license at the main office
B. Distributed Voicemail license at the remote locations
C. Preferred Edition license at each location
D. Backup Voicemail license at the remote locations
E. VoiceMail Pro Server at each location

Question 5

A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A. Add a Short Code to the User for secondary Dial tone.
B. Add a 9 to the prefix field on the line form of the outgoing trunks.
C. This is not supported on Avaya IP phones.
D. Add an extra 9 in the telephone number field of the ARS Short Code.

Solutions: