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Salesforce Certified Slack Administrator Sample Questions:

1. Your organization is in the process of determining its Slack Enterprise Grid design.
The latest draft proposal is a multi-workspace design that includes:
* Focused workspaces for each major business function,
* Global and Social workspaces where all organization members will be added,
* Separate workspaces for each major external partner.
You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.
What is the most relevant issue to communicate to the team about the challenges of the current proposal?

A) It presents issues from a Slack Connect security perspective.
B) It has high risk of notification and message noise compared to a single workspace design.
C) It presents challenges from both admin control and user management perspectives.
D) It creates challenges related to context switch and scalability in your Enterprise Grid.

2. You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A) Workspace Admin
B) Org Admin
C) Workspace Owner
D) Member

3. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
C) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
D) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

4. You're upgrading your organization to Slack Enterprise Grid.
You want to be thoughtful about your channel and workspace strategy before finalizing your design.
What should you do?

A) Survey a selection of end users to determine whether existing knowledge networks are already in place.
B) Develop a Champions Network of interested users to help share the design with others.
C) Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design.
D) Review the technical requirements for your single sign-on (SSO) system to ensure it is compatible with Slack.

5. You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A) Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
B) Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
C) Send a company-wide email asking members to use Slack channels for collaboration.
D) Create default channels, so that employees have more options in the channels they can use for collaboration.
E) Ask your Slack Champions to model the behavior, and encourage others to post in channels.

Solutions: