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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Service entitlement
B) Warranty information
C) Maintenance plan
D) Pricing condition

2. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business user
B) Business role
C) Code list restrictions
D) Business configuration
E) Work center view

3. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define a condition for the agent field
B) Define notification placeholders
C) Define a rule for the individual Customer business object
D) Define the rule type as an alert

4. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Apply SDK solution
B) Upload data using the Mass Data Maintenance Tool
C) Request new tenants
D) Create Business Roles

5. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Sales Order
B) Installed base
C) Visit
D) Service ticket

Solutions: