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SAP Certified - SAP Field Service Management Sample Questions:

1. Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.

A) Manually on the FSM web interface
B) Automatically by using an API call
C) Manually on a mobile device
D) Automatically by a business rule

2. What are the names for the possible customer interactions and dialog options?
There are two correct answers.

A) Moments
B) Moment sets
C) Business Processes
D) Chat assistants

3. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A) Autoscheduling
B) Customer self service
C) Smartforms and feedback (checklists)

4. RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.

A) Employee satisfaction
B) Tools
C) Processes
D) Customer service protocols
E) Marketing channels

5. What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.

A) Navigational support to mitigate complexity
B) Heavy customization
C) The need for a proven implementation framework
D) Developing a global workforce
E) The need for rapid market expansion

Solutions: