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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Select three correct limits and restrictions when importing data from a file.

A) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
B) Both create and update operations are available for imported records.
C) By default, the import starts immediately after itis activated.
D) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

2. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) not be able to preview your application before you publish it
D) be required to create all of your own components for the display of Engagement Cloud objects

3. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B) Do not choose any optional criteria columns.
C) Choose all optional result columns.
D) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

4. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is real time
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) is required for every DCS instance

5. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Products
B) Manage Service Request Severities
C) Manage Service Request Status Values
D) Manage Service Request Resolutions
E) Manage Service Request Queue
F) Manage Service Request Categories

Solutions: