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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Forms, Views, and UI Customization- Form customization
  • 1. Form layout and sections
    • 2. Form scripting basics
      - Views and dashboards
      • 1. System and personal views
        • 2. Dashboard configuration
          Business Process Automation- Business process flows
          • 1. Stage-based process design
            - Workflows
            • 1. Workflow creation and configuration
              • 2. Automated processes and triggers
                Microsoft Dynamics CRM Architecture and Components- Solution and deployment architecture
                • 1. Customization lifecycle overview
                  • 2. On-premises deployment structure
                    - CRM system architecture overview
                    • 1. Server roles and components
                      • 2. Data model and storage concepts
                        Security Model- Security roles and privileges
                        • 1. Access levels and permissions
                          • 2. Role-based security model
                            - Business units and teams
                            • 1. Hierarchy and data access
                              Data Management and Integration- Integration concepts
                              • 1. Web services and APIs overview
                                - Data import/export
                                • 1. Duplicate detection rules
                                  • 2. Data migration tools
                                    Customization of Entities and Attributes- Field and attribute customization
                                    • 1. Field types and properties
                                      • 2. Business rules and validations
                                        - Entity configuration
                                        • 1. Standard vs custom entities
                                          • 2. Entity relationships (1:N, N:N)

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. When mapping an option set in Microsoft Dynamics CRM 2011, which of the following statements is true?

                                            A) The option description must be the same in both option sets.
                                            B) The order in which options are added to an option set does not affect the mapping.
                                            C) If you modify the option descriptions in an option set in a field that is mapped to another entity, the system synchronizes the changes in the mapped entity and in any existing data records.
                                            D) The integer-based option values must be the same in both option sets.


                                            2. You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?

                                            A) Make a copy of the existing chart, and then edit the new chart to add the data series.
                                            B) Edit the existing chart to add the data series.
                                            C) Create a new chart and add the data series to the new chart.
                                            D) Export the existing chart. Modify the XML to add the data series, and then import the chart.


                                            3. Which of the following are features of the Microsoft Dynamics CRM 2011 platform? (Choose all that apply.)

                                            A) enforcing the population of required custom fields on a record
                                            B) controlling access to objects through security
                                            C) raising events for workflow processes
                                            D) controlling access to the database through the data access layer


                                            4. In Microsoft Dynamics CRM 2011 on-premises, you create a custom entity named Offices that stores information about office locations where contacts work. Each contact works at a single office location. You need to ensure that if an Offices record is deleted, associated Contacts records are not. Which type of one-to-many (1:N) relationship should you create between the Offices and Contacts entities?

                                            A) system to custom parental relationship
                                            B) custom to system parental relationship
                                            C) system to custom referential relationship
                                            D) custom to system referential relationship


                                            5. You are configuring the security access level on a custom user-owned entity named Conference. Users must be able to view Conferences owned by any user. Users must not be able to create Conferences owned by other users. Which privileges should you set on the Conference entity?

                                            A) Organization Read access and Organization Create access.
                                            B) User Read access and Business Unit Create access.
                                            C) Business Unit Read access and User Create access.
                                            D) Organization Read access and User Create access.


                                            Solutions:

                                            Question # 1
                                            Answer: D
                                            Question # 2
                                            Answer: D
                                            Question # 3
                                            Answer: B,C,D
                                            Question # 4
                                            Answer: D
                                            Question # 5
                                            Answer: D

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