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Apple OS X Support Essentials 10.9 Sample Questions:

1. The Installations section of System Information will show the history of all software installed via the Mac App Store or the OS X Installer.

A) What's the best way to find which installations have taken place on the system?
B) What's a network location? Who can access network locations?
C) How does Time Machine maintain a backup history of the file system?
D) What's target disk mode and how is it engaged?

2. When deleting a local user account, what three options does Users & Groups preferences give you for dealing with the user's home folder content?

A) The Font Book application shows a small dot next to the name of any font that has
duplicate resources.
B) When performing a Safe Boot, OS X doesn't load third-party KEXTs, third-party launch agents, third-party launch daemons, third-party startup items, third-party fonts, any user login items, or any user-specific launch agents.
C) When a user changes his own account password, the system will keep his login keychain password in sync.
D) When deleting a local user account, OS X can archive the home folder content into a compressed disk image, leave the home folder content in the /Users folder, or delete the home folder content. Optionally, OS X can perform a secure erase on the home folder content.

3. You can configure Time Machine to delete versions of files as soon as they reach a specified age.

A) False
B) True

4. FileVault 2 protects the entire system volume and all its data by using strong XTS- AES 128 encryption. During system startup, a FileVault-enabled user must enter her password to decrypt the system volume.

A) How does FileVault 2 protect a user's data?
B) How does the OS X built-in firewall work?
C) Where are application preferences stored?
D) How does the Secure Empty Trash feature in Finder work?

5. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if the web server is configured correctly.
B) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
C) Traceroute can determine if the server that the web service is running on has a firewall.
D) Traceroute can determine if the DNS server is configured correctly.

Solutions: